Terms & Conditions

Payments, Shipping, Returns and Cancellations

The Monroe Institute offers secure online transactions.  We accept Visa, MasterCard, American Express, Discover and PayPal. 

Please be aware that some Visa and Master Card issuing banks impose a “Foreign Transaction Fee” on credit card transactions processed outside of the U.S. even if the transaction is denominated in U.S. Dollars. This “Foreign Transaction Fee” is an arbitrary fee imposed by the credit card issuing banks, which accrues solely to their benefit. We derive absolutely no benefit, monetary or otherwise, from the assessment of these fees.

Personal checks, cashier’s checks and money orders are accepted as long as it is received at least 30 days prior to the program start date. Please print our order form and mail to:

Note: If you live outside the U.S., your check must be drawn from a U.S. bank in (U.S. Dollars) only. A $25 US dollar returned check fee will be charged for each item returned from a bank.

Program Payment Arrangement

1. To guarantee your space(s), a $1000 USD deposit per guest is required at time of booking. The deposit allows us to book your reservation and begin the registration process for your program.
2. Full payment is due 21 days prior to the program start date. If we do not receive your balance due by the deadline, we reserve the right to reassign your reservation in the program to another guest.
3. You are responsible for discretionary travel cancellation insurance, airfare, and optional international mobile services, and travel tax expenses, none of which are covered by your payment to us. These recommended items are not available through Monroe Institute.

Monroe Program Cancellation/Transfer Policy

Due to advanced planning requirements by program participants and our staff, it is necessary that we administer the following policy for Monroe's residential, virtual and online programs (not including GlideWing hosted online courses).

• Registrations may be canceled within one business day from the time of phone or online registration with no penalty. Please call our Registrar at 434-361-1500 to cancel.
• If for any reason you are not accepted into the program, all payments you have submitted will be refunded in full.
• If you need to transfer out of your retreat and into another you may do so one time with no fee* if the transfer is completed 35 days before the start of the program. If you transfer within 34 days of the program an administrative fee of $100 will apply.
  *Additional transfer requests will be $100 each
• If you cancel your program 35 days or more before the start of the program a $100 administrative fee will apply. If you cancel between 34 - 10 days, we will issue a non-refundable credit voucher (less the $100 fee) that you may use towards another Monroe residential retreat within one year of the voucher issue date.
• If you cancel less than 10 days before the program starts, if you leave the program early for any reason, or if you do not show up, no refund or credit voucher will be issued. In emergency circumstances, please contact our Program Registrar at 434-361-1500.

We reserve the right to cancel the program 32 days in advance of the program date if there is not sufficient enrollment or for other unforeseen circumstances. If we cancel your program, you will be notified and given the option to transfer payment to another program or to receive a full refund.

NOTE: We recommend that you do NOT book a flight until 32 days before your program starts. We will not be responsible for costs incurred due to cancellations.

Monroe/GlideWing Online Program Cancellation Policy

You may cancel your enrollment for any reason during the first week. The deadline is the first Friday of the workshop, and we will refund your enrollment fee less credit card fees charged by our payment processing provider.

For more information go here.

Product Return and Exchange Policy

We want you to be completely satisfied with your purchase, and strive to provide expert guidance to help you choose the best possible products for your needs. Our products are guaranteed; if an item has not met your expectations, you can return it. If an item you have purchased turns out to be unsuitable for any reason, you can send it back.  In any case, simply return the item within 30 days for refund or exchange.

Returns and Exchanges

Please call our Service Center or send us an e-mail at store@monroeinstitute.org, if you wish to return or cancel an order placed online.

Returning by Mail

• Within the U.S., returned items must be sent via insured, prepaid regular U.S. Mail. Ensuring your return allows you to track your parcel with the U.S. Postal Service. We cannot accept CODs or courier deliveries. 
• Outside the U.S., returned items must be prepaid, by insured ground shipping. To avoid unnecessary delays, please write “Returning U.S. Goods” on the outside of the package.


Note: Do not return items to the store by UPS or other carriers, since duty and / or brokerage fees may be charged, and your return will not be accepted. If you are requesting an exchange, please remember additional payment for the return postage may be charged.

Shipping and How to Cancel an Order

Most orders ship within 24-72 hours. Please call us immediately if you should choose to cancel your order. We promise to make every effort to cancel your order before it ships. If we are unable to cancel an item before it ships, it will be subject to our standard return policy. We will confirm all cancellations submitted to us, whether successful or not, via e-mail or by phone.

Quick Overview

• You are free to return almost any item within 30 days of receipt.
• You are responsible for round-trip shipping.
• All items must be returned in their original factory packaging and in "like new" condition.
• Items returned in other than "like new" condition may be subject to additional restocking fees.
• Returned items are subject to inspection prior to issuing credit.
• All returned items must be repackaged in the manner they were originally received.
• Items not returned in this condition may be subject to additional restocking fees.
• U.S. and international shipping costs are not refundable. Customers are responsible for all shipping cost on returned and exchanged items.

If you have any questions about our Payments, Shipping, Returns and Cancellations policies, please email us at store@monroeinstitute.org or call us at 434-361-1500 (Local and International).

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Acceptance of Terms and Conditions Use

This page states the Terms and Conditions “Terms” under which you may use the Monroe Institute’s website, educational materials, or attend a program. Please read this page carefully. By using this website, our educational materials, or attending a Monroe program you agree to be bound by these Terms. Therefore, if you cannot accept these Terms, please do not use this site, our educational materials, or attend a Monroe program. We reserves the right to revise these Terms without notice to you by updating this posting. Using our site, educational materials, or attending a program after any changes are posted to these Terms constitutes your acceptance of those changes. Please consult these terms of use regularly.

Access to This Website

You agree to use this website only for the lawful purposes described in more detail in the “Restrictions on Use” section below. You agree not to take any action that might compromise the security of the website, render the website inaccessible to others or otherwise cause damage to the website or the Content. You agree not to add to, subtract from, or otherwise modify the Content, or to attempt to access any Content that is not intended for you. You agree not to use the website in any manner that might interfere with the rights of third parties. To access this website or some of the resources it has to offer, you may be asked to provide certain registration details or other information. It is a condition of your use of this website that all the information you provide on this website will be correct, current, and complete. If we believe the information you provide is not correct, current, or complete, we have the right to refuse you access to this website or any of its resources, and to terminate or suspend your access at any time, without notice.

Restrictions on Use

This website is provided solely for non-commercial, personal use, and/or so that you may learn about Monroe Institute and the products and services we provide. You may not use this website for any other purpose, including any commercial purpose, without our express prior written consent. For example, you may not (and may not authorize any other party to) (1) co-brand this website, or (2) frame this website, or (3) hyper-link to this website, without the express prior written permission of an authorized Monroe representative. For purposes of these Terms of Use, “co-branding” means to display a name, logo, trademark, or other means of attribution or identification of any party in such a manner as is reasonably likely to give a user the impression that such other party has the right to display, publish, or distribute this website or Content accessible within this website. You agree to cooperate with Monroe Institute in causing any unauthorized co-branding, framing or hyper-linking immediately to cease.

Trademarks

The material and Content accessible from this website, and any other World Wide Web website owned, operated, licensed, or controlled by Monroe Institute is the proprietary information of Monroe or the party that provided the Content to us, and we or the party that provided the Content to us retains all right, title, and interest in the Content. Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the Monroe’s prior written consent, or unless authorized in writing elsewhere on our website, except that you may print out a copy of the Content solely for your personal use. You are prohibited from using any of the marks or logos appearing throughout the website without our express written permission.

Copyrights

This website and its Content are protected by U.S. and/or foreign copyright laws, and belong to Monroe Institute or its partners, affiliates, contributors or third parties. The copyrights for the Content are owned by Monroe or other copyright owners who have authorized their use on this website. You may download and reprint Content for non-commercial, non-public, personal use only. If you are browsing this website as an employee or member of any business or organization, you may download and reprint Content only for educational or other non-commercial purposes within your business or organization, except as otherwise permitted by Monroe, for example, in certain password-restricted areas of the website. You may not manipulate or alter in any way images or other Content on the website.

Hyper-links

This website may be hyper-linked to other websites, which are not maintained by, or related to, Monroe. The inclusion of any hyper-link to a third-party website does not imply endorsement, sponsorship or recommendation by us of that website. Hyper-links to such websites are provided as a service to users and are not sponsored by or affiliated with this website or Monroe. We have not reviewed any or all of such websites and is not responsible for the content of those websites. wealso make no representations about the availability of hyper-linked websites. Hyper-links are to be accessed at the user’s own risk, and no representations or warranties about the content, completeness or accuracy of these hyper-links or the websites hyper-linked to this website. If you hyper-link to a website, please be aware that you will leave our website and will become subject to the rules and conditions of the linked website(s). We recommend that you make yourself aware of the Terms of Use of any websites you link to from our website.

Submissions

You hereby grant to Monroe the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to us through this website (together, hereinafter known as the “Submission”), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. Monroe will not be required to treat any Submission as confidential, and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future Monroe operations. By making a Submission, you are guaranteeing to us that you have the legal right to post the content in the Submission and that it will not violate any law or the rights of any person or entity.

We will treat any personal information that you submit through this website in accordance with its Privacy Policy as set forth on this website.

Downloading Material

You understand that we cannot and do not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, malware, Trojan horses or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this website for the reconstruction of any lost data. We do not assume any responsibility or risk for your use of the Internet.

Disclaimer

The company makes no express or implied warranties, representations or endorsements whatsoever with respect to the website, the service or the content. We expressly disclaim all warranties of any kind, express, implied, statutory or otherwise, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, with regard to the website, the service, the content, and any product or service furnished or to be furnished via the website. We do not warrant that the functions performed by the website or the service will be uninterrupted, timely, secure or error-free, or that defects in the website or the service will be corrected. We do not warrant the accuracy or completeness of the content, or that any errors in the content will be corrected. The website, the service and the content are provided on an “as is” and “as available” basis.

Limitation on Liability

Monroe Institute, its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain and suffering, emotional distress, or similar damages, even if company has been advised of the possibility of such damages. In no event will the collective liability of Monroe and its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors, to any party (regardless of the form of action, whether in contract, tort, or otherwise) exceed the greater of $100 or the amount you have paid to us for the applicable content, product or service out of which liability.

Indemnity

You will indemnify and hold Monroe its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (hereinafter known as the “Indemnified Parties”) harmless from any breach of these Terms of Use by you, including any use of Content other than as expressly authorized in these Terms of Use. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorney’s fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this website.

Information You Provide

You may not post, send, submit, publish, or transmit in connection with this website any material that: you do not have the right to post, including proprietary material of any third party; advocates illegal activity or discusses an intent to commit an illegal act; is vulgar, obscene, pornographic, or indecent; does not pertain directly to this website; threatens or abuses others, libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening or offensive; seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or otherwise; infringes any intellectual property or other right of any entity or person, including violating anyone’s copyrights or trademarks or their rights of publicity; violates any law or may be considered to violate any law; impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content; advertises any commercial endeavor (e.g., offering for sale products or services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as may be specifically authorized on this website; solicits funds, advertisers or sponsors; includes programs which contain viruses, worms and/or Trojan horses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications; disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via this website; includes MP3 format files; amounts to a ‘pyramid’ or similar scheme; disobeys any policy or regulations established from time to time regarding use of this website or any networks connected to this website; or contains hyper-links to other websites that contain content that falls within the descriptions set forth above.

Although under no obligation to do so, we reserve the right to monitor use of this website to determine compliance with these Terms of Use, as well as the right to remove or refuse any information for any reason.  

Notwithstanding these rights, you remain solely responsible for the content of your Submissions. You acknowledge and agree that neither Monroe nor any third party that provides Content to us will assume or have any liability for any action or inaction by us or such third party with respect to any Submission.

Privacy Policy

The Monroe Institute value's our relationship and your privacy. The data we collect from you will not be shared outside of Monroe and is for the purpose of purchase history, program enrollment and communications.  Privacy Policy

Security

Any passwords used for this website are for individual use only.  You will be responsible for the security of your password (if any). We will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that we consider insecure, we will be entitled to require the password to be changed and/or terminate your account.

You are prohibited from using any services or facilities provided in connection with this website to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, we reserve the right to release your details to system administrators at other websites in order to assist them in resolving security incidents. we reserve the right to investigate suspected violations of these Terms of Use.

Monroe reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any e-mail messages, or publishing or otherwise making available any materials that are believed to violate these

Terms of Use

By accepting this agreement you waive and hold harmless Monroe Institute from any claims resulting from any action taken by us during or as a result of its investigations and/or from any actions taken as a consequence of investigations by either Monroe or law enforcement authorities.

Claims of Copyright Infringement

Pursuant to Title 17, United States Code, Section 512©, notifications of claimed copyright infringement should be sent to Service Provider’s Designated Agent.

Miscellaneous

These Terms of Use will be governed and interpreted pursuant to the laws of Virginia, United States of America, notwithstanding any principles of conflicts of law. You specifically consent to personal jurisdiction in Virginian connection with any dispute between you and Monroe arising out of these Terms of Use or pertaining to the subject matter hereof. The parties to these Terms of Use each agree that the exclusive venue for any dispute between the parties arising out of these Terms of Use or pertaining to the subject matter of these Terms of Use will be in the state and/or federal courts in Nelson County, Virginia. If any part of these Terms of Use is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. These Terms of Use constitute the entire agreement among the parties relating to this subject matter. Notwithstanding the foregoing, any additional terms and conditions on this website will govern the items to which they pertain. We may revise these Terms of Use at any time by updating this posting.